We accept Visa, MasterCard, American Express, Discover, and Paypal. The payment will be charged at the time of purchase.

All payment forms are subject to verification and review by Traveler's Choice. Traveler's Choice reserves the right to refuse to process and transactional, sale, or shipment orders due to suspect fraud or unauthorized illegal activity.

If you wish to make changes to your order, please contact orders@travelerchoice.com as soon as possible after placing the order.

We are unable to guarantee that we can change or cancel your order after your order has been placed. We will do our best to assist you, however, after the order is shipped, we are unable to cancel or modify your order.

Our fulfillment center processes all orders on a first order first serve basis. All orders are typically processed within 2-3 business days. (Monday - Friday) Any orders submitted on weekends or holidays will be processed on the following business day. If there will be a significant delay in shipment of your order, we will contact you via email. Please rest assured that we are doing our best to have your orders shipped as soon as possible!

After your order ships, we will send you an email letting you know your package has been processed. Please allow 1-3 business days for USPS/UPS tracking to be updated.

If you didn't receive an email with tracking info, please contact orders@travelerchoice.com, we'll be happy to help.

We offer free standard ground shipping on all orders within the 48 contiguous United States. Please note we are unable to deliver to Hawaii, Alaska, Puerto Rico, APO/FPO, P.O Box Addresses, and other US Territories.

Due to the impact of COVID-19, please expect delays. Your order may take longer than usual to arrive.

If you would like to request expedited shipping, please send your request along with your ship-to zip code and the required delivery date to orders@travelerchoice.com.

We currently do not offer international shipping at this time.

Our team will attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address with our carriers. If we are unable to validate the address we will contact you as soon as possible. If we are unable to contact you to provide us with an updated address, the order will be cancelled and refunded.

In the event the customer provides an incorrect or partial shipping address when placing the order, and the delivery gets returned to us, we will cancel the order and provide a full refund of the original purchase price minus the shipping and handling charges. We stroingly suggest you to verify your order confirmation for any errors before your order is processed and shipped. Please note Traveler's Choice will not be held responsible if you provide the wrong or incomplete shipping address.

At Traveler's Choice, we want you to be fully satisfied with every purchase you make. If you are not completely satisfied with the products you have purchased on our site. you may return the unused products within 30 days from the date of purchase.

To be eligible for a return, the product must be unused and in brand new condition as it was purchased. This includes original packaging, shipping carton, paperwork, parts, and accessories. We can not accept items that show signs of use, tear, marks, ear, scratches, and or alterations of any kind. We highly recommend that the products are securely packed. You will need to provide a receipt or proof of purchase. Please note there is a standard 10% restocking fee and you will be responsible for any return shipping cost on the return. You may choose any logistics carrier of your choice. To expedite your return, we strongly recommend providing us with the carrier's tracing number so we may track and verify the delivery of the returned product at our return center.

For returns, please contact us at orders@travelerchoice.com to obtain an RMA number. Please note products that are sent back to us without a RMA number can not be accepted.

For products NOT purchased through travelerchoice.com, please contact the original place of purchase for a refund or exchange.

Unfortunately, exchanges are not available. You may return the unused product within 30 days and place a new order for the product.

Upon receipt of your return and thorough inspection, we will process your refund within 14 business days. Once the return is approved, we will issue a refund to your original form of payment. Please note that it will take up to 10 business days or longer for your bank or Credit Card company to process and post the refund. If longer than 1 billing cycle, please contact your bank for assistance.

We kindly remind you to please inspect your products upon receipt and contact us within 7 days of receipt if the product is defective, damaged, or if the incorrect product was shipped. Photos or videos of the defective, damaged or incorrect product must be provided in order to assist you properly and efficiently. We will either replace or refund upon your request. Any claims made after 7 days of an order being received will NOT be accepted.

If your order included a free gift at purchase, you must also return this item when returning your order. Free gift products must be unused and in its original packaging. If the free gift is not returned with your order or has been used/opened, the retail value of the free gift will be deducted from your refund.

Due to the COVID-19 pandemic and to protect our customers and our employees, we are following hygiene and safety regulations. All sales of personal protective equipment products, health products, and personal care products are FINAL. Please always check your order upon receipt as no returns or exchanges will be accepted unless you received a defective, damaged, or incorrect product. If you experience any issues, please contact us within 7 days of receiving your shipment.

If you have any questions, concerns, or need further assistance, please do not hesitate to reach out to orders@travelerchoice.com

Traveler's Choice continues to evolve in order to satisfy and enhance each customer's travel experience. Please rest assured that our products are tested to meet and exceed quality control standards. Under normal conditions, Traveler's Choice ensures our products to be free from any defects in material or workmanship. Our products are all designed to be strong, durable, dependable, and long lasting.

Luggage are subjected to irregular treatment at airports. Please thoroughly inspect your luggage before leaving the airport. If your luggage was damaged by an airline, you should immediately submit a damage claim with the airline. Please keep in mind that each airline has its own rules and regulations in processing a baggage damage claim. Please check with your specific airline for more information on how to proceed.

The warranty program does not apply to luggage that are damaged by TSA. Please refer to this link to learn how to file a claim with TSA. 

In the unlikely event that there is a manufacturing defect in material or workmanship, we will be more than happy to help!

Please note during our review process, we will need:

1. An image of your original sales receipt.
   
2. The product hang tag item number.
   

You will be able to provide this information during the warranty claims process.

During our review process we will, at our discretion, either repair or replace your product in accordance with the warranty terms and conditions stated. Traveler's Choice's limited warranty applies to the original purchase receipt or a gift receipt of the product from the original date of purchase. If we determine that the product can not be repaired and an identical replacement is unavailable, we will provide you with a product of comparable value.

---

Manufacturing specifications can be subject to change without notice.

The Limited Warranty Program does not cover damage resulting from:

• Normal wear and tear damages such as abrasions, minor cuts, scratches, dents, or soil.
• Accidents, negligence, improper use, and/ or poor maintenance.
• Zipper threading/tracking caused by abusive or unreasonable use of the product.
  
• Use of product in excess maximum weight specifications.
  
• Transportation damages (FedEx, UPS, etc)
  
• Airline Damages
  
• Common carrier damages (Train, Bus, Cruise, etc)
  
• Improper repairs or incorrectly performed maintenance made by the original owner or made by a third party.

Important:

• Limited warranty is not transferable and cannot be extended to the repaired or replacement piece as the warranty will be obsolete.
  
• Traveler's Choice reserves the right to void the limited warranty if we determine a claim to be dishonest or fraudulent.
  
• Limited warranty applies within the 48 contiguous United States, not including Hawaii, Alaska, Puerto Rico, APO/FPO and other US Territories and is limited to the value of the product.
  
• These rules are subject to change without notice.
  

Products	Pricing
Parts and Accessories	$7.95
Backpacks,Totes, Duffels	$9.95
Rolling Backpacks, Rolling Duffels	$14.95
Single Luggage Piece	$24.95
Luggage Sets	$39.95

Please visit our Warranty Claims Center to process your warranty claim.

Please note these are instructions are for TC09027 | TC09040 | TC06018 only.

Warning: Do not press the reset button if you do not remember your combination. It can not be reset without the correct combination!

Please skip to 0:56 in the video.

Steps with images

Step 1. The default combination is 0-0-0.

Step 2. To open the lock, slide the key hole slider to the right.

Step 3. Locate the reset button (silver dot right of the combination dial). Press in the reset button with a pen/ pin, until you hear a click.

Step 4. Set your personal combination by turning the combination dials to your desired combination.

Step 5. Make sure not to have the zippers locked in during this process. Slide the keyhole slider to the right until you hear a "click".

Please note these are instructions are for TC5000 | TC8000 only.

Warning: Do not press the reset button if you do not remember your combination. It can not be reset without the correct combination!

Setting your personal combo

1. Open the lock (Original combination will be 0-0-0)
   
2. Press in the reset button with a pen.
   
3. Set your personal combination by turning the dials.
   
4. Slide the button rightward to the open position to allow the reset button to return back.

Please note these are instructions are for TC09008 only.

Warning: Do not press the reset button if you do not remember your combination. It can not be reset without correct combination!

Images of steps

• You will need to start from the outside of the luggage.
• Then finish the set up inside the suitcase.
  

TSA Lock Instruction for Solon Aluminum Frame Luggage - Outside of Suitcase

TSA Lock instruction for Solon Aluminum Frame Luggage - inside of Suitcase

Please note these are instructions are for PK06018 | PK09044 | PK09045 only.

Please read before using TSA Lock, also remember to bring your key.

Instructions to personalize combination

1. Set default combination to 0-0-0. (If resetting, set to your current combination)
   
2. Push in button and hold.(This releases the zipper pulls)
   
3. While holding button, set your persona combination by turning the dial.
   
4. Release button when you are done to lock in your new combination.
   

Warning: Do not press the reset button if you do not remember your combination. it can not be reset without the correct combination.

Instructions to personalize combination

1. Set default combination to 0-0-0. (If resetting, set to your current combination)
   
2. Pull button to release zipper pulls, then pull and hold button.
   
3. While holding button, set your persona combination by turning the dial.
   
4. Release button when you are done to lock in your new combination.
   

Warning: Do not press the reset button if you do not remember your combination. it can not be reset without the correct combination.

OVERVIEW

This website is operated by Traveler's Choice. Throughout the site, the terms “we”, “us” and “our” refer to Traveler's Choice. Traveler's Choice offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Traveler's Choice, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Traveler's Choice and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Accessibility Statement for Traveler's Choice

We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.

We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

• Perceivable - Information and user interface components must be presentable to users in ways they can perceive
• Operable - User interface components and navigation must be operable
• Understandable - Information and the operation of user interface must be understandable
• Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

---

Accessibility Toolbar

This website uses Accessibility Enabler toolbar to allow users to customise the accessibility settings based on their needs. This tool helps user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user

You can refer to Accessibility Enabler user guide here to know more.

---

Give Us Your Feedback

We are committed to providing an accessible service.If you experience problems or have any suggestions for improvement please get in touch with us.We do continuous improvement based on your feedback.

Phone : (909) 529-7688
Email : orders@travelerchoice.com
Contact Form : View Now

We try to respond to feedback within 3 business days.

The state of California requires the follow warning to be posted on certain products sold within California. 

This site sells products that may contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.

Traveler's Choice's Statement

Traveler's Choice Travelware prides itself on providing the highest quality travelware proeucts to our cuonsumer. We ensure hioghly durable quality, reliabilty & consumer safety in our products. California has listed over 800 chemicals that may cause cancer or reproductive harm, including products made of frabric, leather, vinyl,, foa, synthethics, non-woven fabrics, etc. Some of these materials are used in our products as well as virtually every other luggage manufacturer's products sold in the USA. For more information on Proposition 65, please visit: www.P65Warnings.ca.gov.

If you can't access the contact us form below, please contact us at orders@travelerschoice.com or  1.877.555.9300.