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      Please visit https://www.tctravelware.com/ to file a warranty claim.

      Please read our Warranty Section in our Help Center for more information on our warranty service.

      Requirements:

      1. Enter your personal information.
      2. Enter the “defective” item(s) information. Please note that Traveler’s Choice will only repair or replace the defective piece only.
      3. Complete all the required fields.
      4. You are responsible for all information entered on the form. Any discrepancies can result in re-processing fees and re-shipping charges. It may also void the warranty claim for your product.

      Digital Photos:

      1. You must provide a digital photo of the FRONT FACE of the luggage or bag and the DEFECTIVE area(s) of luggage or bag.
      2. Traveler’s Choice requires 3 digital photos of your defective item.
      3. Please check your digital photos before uploading them to your Warranty Ticket. If photos are viewed by scrolling up or down, it is TOO large. Make sure your digital photos are not TOO close or out of focus.
      4. Any digital photos that are unclear or edited will not be accepted and your Warranty Ticket will be voided without notice.

       Proof of Purchase:

      1. Receipts and Invoices are required and must be in PDF or JPEG format.
      2. Credit Card statements are not accepted as proof of purchase.
      3. All products received as a gift must have a valid receipt.

      Our warranty requests are processed online only. After filling out this form below, you will receive an automatic confirmation email within 24 hours that your Warranty Ticket has been received. You will receive a response from one of our customer service representatives within 3-5 business days. Please be prepared to communicate with our customer service representatives via email for faster service. Warranty claims are processed approximately in 30 days or longer, depending on your claim. Traveler’s Choice will not process claims that are incomplete or missing the required information. Please note that items returned to Traveler’s Choice without return authorization will be discarded without notice. Traveler’s Choice does not service in-person requests unless authorized by Traveler’s Choice. Traveler’s Choice Travelware reserves the right to make the final judgment on all claims. Traveler’s Choice warranty gives you specific legal rights and you may also have other rights which can vary from state to state.

       

      Please note under no circumstances, we will not offer refunds or discounts on any defective items.