Shipping Information

PAYMENT

We currently accept Visa, MasterCard, Discover, American Express and PayPal. The payment will be charged at time of purchase.

SALES TAX

State sales tax will be added to all California and Washington shipments.

CHANGING OR CANCELLING AN ORDER

If you wish to make a change or cancellation, please contact orders@travelerchoice.com as soon as possible after placing the order.

We are unable to guarantee that we can change or cancel your order after your order has been placed. However, we will do our best to assist you. Once the order is shipped, we are unable to cancel or modify your order.

PRICING/WEBSITE MATERIAL

All prices listed on the website are quoted in U.S. currency. All prices of products are subject to change without notice. Traveler’s Choice strives for accuracy in our advertising, but errors in pricing and/or photography may occur. Traveler’s Choice reserves the right to correct any such errors. Photography is for illustration purposes only and may not reflect actual product. Compare at pricing is determined based on price of comparable merchandise of similar quality and circumstances.

ORDER PROCESSING

Our business hours are Monday through Friday, 8 am – 5 pm Pacific Standard Time, excluding weekends and holidays. Any orders submitted on weekends or holidays will be processed on the following business day. Please allow up to 2 business days for your order to be processed, picked, packed, and shipped.

FRAUD PROTECTION

All payment forms are subject to verification and review by Traveler’s Choice. Traveler’s Choice reserves the right to refuse to process any transaction, sale, or shipment orders due to suspected fraud or unauthorized/illegal activity.

DOMESTIC SHIPPING

We offer free standard ground shipping on all orders within the 48 contiguous United States not including Hawaii, Alaska, Puerto Rico, APO/FPO and other US Territories. We are unable to deliver to a P.O. Box address. Please allow 5-7 business days for standard ground shipping delivery from shipping date.

We will send you shipping confirmation email with tracking information as soon as your order ships. Please note it may take up to 48 hours for the shipping carriers’ tracking information to update.

Due to the impact of COVID-19, we are experiencing delays. Your order may take longer than usual to arrive.

If you need expedite shipping, please send your request along with your ship-to zip code and the required delivery date to orders@travelerchoice.com. We will be more than happy to further assist you.

INTERNATIONAL SHIPPING

We do not offer international shipping at this time.

SHIPPING ADDRESSES & DELIVERY ISSUES

Our team will attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address with our carriers. If we are unable to validate the address we will contact you as soon as possible. If we are unable to contact you to provide us with an updated address, the order will be cancelled and refunded.

In the event the customer provides an incorrect or partial shipping address when placing the order and it’s returned by the carrier or if delivery is refused and returned to sender, we will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges. We strongly suggest to verify your order confirmation for any errors before your order is processed and shipped. Please note Traveler’s Choice will not be held responsible if you provide the wrong or incomplete shipping address.

MISSING SHIPMENTS

Please contact us as soon as possible if you didn’t receive your order, but the shipping carrier is reporting that your order was delivered. Our team will file a claim with the carrier to perform a detailed investigation of your missing order. There are cases where potentially the carrier will involve local law enforcement to recover your lost/stolen package. Upon completion of this investigation, we will replace or refund your order accordingly.

Shipping Information - Traveler's Choice Luggage, Suitcase & Bag, Shipping Information
Shipping Information - Traveler's Choice Luggage, Suitcase & Bag, Shipping Information