Limited Warranty Program – Traveler's Choice
Traveler's Choice

Limited Warranty Program

Every bag leaves our facility built to go the distance. If a manufacturing defect gets in the way of that, this warranty has you covered.

Have a US Traveler, Travel Select, Pacific Gear, or Elite Luggage product?

Those brands are covered under a separate warranty program. Visit travelerluggage.com/pages/warranty to get started.

At a glance

Replacement parts are always free. You only pay to get them delivered.
Review time
5–7 weeks after submission
Delivery cost
Flat fee to ship your replacement
Coverage area
48 contiguous United States
Warranty length
Check your collection here

Before you submit, read this

Airline, cruise, and carrier damage isn't covered here

If your bag was damaged while it was in someone else's hands (an airline, cruise line, FedEx, UPS, or any other carrier), that's a separate situation. We build our luggage to hold up, but what happens to it in transit is outside what we can stand behind.

Keep in mind: the items listed below (wheels, handles, zippers, etc.) are only covered when the issue comes from how the bag was built, not from what it went through on the road.

What to do instead: Head to the carrier's desk before you leave baggage claim. Most require damage to be reported on the spot, so don't wait. Your boarding pass and baggage tag are your best friends here.
Airline damage claim TSA damage claim Norwegian Cruise Lines Carnival Cruise Lines

Also not covered

  • Normal wear and tear: Scuffs, scratches, and surface marks are part of life on the road. They're not defects.
  • Impact damage: Cracks or tears from drops, hard knocks, or overpacking fall outside what this warranty covers.
  • Wheel wear: Gradual wear from regular use is expected over time and not something we can cover.
  • Unauthorized resellers: This warranty is only valid for bags purchased directly from Traveler's Choice or a certified retailer.
  • Third-party repairs: If someone other than us has opened it up or modified it, we're not able to extend coverage.
  • Transferred ownership: Coverage is tied to the original purchase and doesn't carry over to a new owner.

What we cover: manufacturing defects

1
Zippers & FastenersPulls, sliders, teeth alignment
  • Zippers that won't open, close, or align the way they should
  • Pulls or sliders that have detached
  • Misaligned or faulty zipper teeth
2
HandlesTelescopic, top, side, bottom
  • Telescopic handles that won't extend, retract, or lock properly
  • Handles that have come loose or detached entirely
3
Wheels & Wheel AssemblyAlignment, attachment, premature failure
  • Wheels that are misaligned or have come loose under normal use
4
Stitching & SeamsPremature unraveling or separation
  • Stitching that has come undone or unraveled ahead of normal wear
5
Material DefectsHard shell & softside fabric
  • Hard shell cracks or tears not caused by impact or misuse
  • Softside fabric that's fraying or deteriorating ahead of normal wear
6
Interior ComponentsLining, pockets, dividers, straps
  • Interior lining that's torn or separating ahead of schedule
  • Pockets, dividers, or internal straps that are failing prematurely
7
LocksTSA-approved locking mechanisms
  • TSA-approved locks that are faulty or won't function as intended
8
Structural IntegrityFrame bending or cracking
  • Frame bending or cracking that wasn't caused by misuse or external force
9
FinishingPaint, coatings, surface defects
  • Paint peeling, discoloration, or surface coatings failing under normal conditions

Delivery fees for replacements

The replacement part itself is always free. The flat fee below just covers getting it from our fulfillment center to your door.

Replacement itemDelivery fee
Telescopic handles$19.95
Wheels (2 wheels)$15.95
Zipper pulls$5.95
Footguards$5.95
TSA lock$9.95
Grab handles$9.95
Carry-on / medium luggage$19.95
Large / trunk luggage$24.95
Backpacks, totes, duffels$19.95
Part always free. Delivery fee only.
Telescopic handles$19.95
Wheels (2 wheels)$15.95
Zipper pulls$5.95
Footguards$5.95
TSA lock$9.95
Grab handles$9.95
Carry-on / medium luggage$19.95
Large / trunk luggage$24.95
Backpacks, totes, duffels$19.95
Part always free. Delivery fee only.

Ready to get it sorted?

Fill out the form and our warranty team will take it from there. Review, authorization, and next steps included.

File your claim

Allow 5–7 weeks for review. You'll be responsible for the delivery fee on any replacement.

Terms of service

  • Coverage is only valid during the warranty period for your specific collection. Look up your warranty length here.
  • This warranty applies to the 48 contiguous United States only.
  • Coverage is tied to the original purchase and is not transferable.
  • We reserve the right to void coverage in cases of dishonest or fraudulent claims.
  • Review time may exceed 5–7 weeks if additional investigation is needed.
  • These terms are subject to change without notice.

Have a question about your claim or coverage?

warranty@travelerchoice.com