At our fulfillment center, we believe in treating every order with the utmost care and attention it deserves. As such, we process all orders in the sequence they were received. Typically, orders are processed within 2-3 business days from Monday to Friday. Orders submitted on weekends or holidays will be processed on the following business day.
Once your order is shipped, you will receive an email confirmation to let you know that your package is on the way. Please keep in mind that tracking information may take 1-3 days to be updated by the carrier. In the unlikely event that you do not receive an email with tracking information, please don't hesitate to contact us using the form below, and we will be more than happy to assist you.
The number of business days between shipment and delivery will vary based on the destination location. You can refer to the map here for an estimated ground delivery time. Please be aware that ground deliveries take place during normal business hours and days, Monday through Friday, excluding holidays.
We want you to be completely satisfied with your Traveler's Choice purchase. If you need to return an unused item, you can do so within 30 days of receiving your order.
To be eligible for a return, the product must be in brand new condition and unused, with all original packaging, paperwork, parts, and accessories. We cannot accept items that show signs of wear, tear, marks, scratches, or alterations of any kind.
To initiate a return, please contact our customer service department below with your order number and information. We offer two return methods:
- We can provide a return label, but the cost of the label will be deducted from your refund.
- You can choose to ship the package back using any carrier and there will be no restocking fee. Please provide us with the tracking number after you've shipped the package back to us.
Please be sure to include any gifts provided to you, and return them in their original packaging. If a gift is not returned in its original packaging, its retail value will be deducted from your total refund. After shipping the item, please email firstname.lastname@example.org with your tracking number.
Once we receive your return, we'll process your refund within 14 business days. The refund will be credited to your original form of payment. Please note that it may take up to 10 business days or longer for your financial institution to process and post the refund. If it takes longer than one billing cycle, please contact your bank for further assistance.