We accept Visa, Mastercard, American Express, Discover and PayPal, plus digital payments such as Google Pay, Apple Pay, Facebook Pay and Shop Pay. Shop Pay also offers a buy now, pay later option with Shop Pay Installments.

Yes, as long as it has not shipped: send us a message below with your order number as soon as possible. After a package ships we cannot cancel it. Changing the delivery address after shipment carries a $20 surcharge for the courier reroute; the fee goes to the courier, not to us.

Once your order ships you receive a confirmation email with your tracking number and a live tracking map. If the email never arrived, reach out below and we will send your tracking details directly.

Most promotional discounts apply automatically at checkout. Mailing-list codes arrive by text message. If a code is not working, double-check the spelling and the expiry date. Not every promotion can be combined with another offer. Military members, medical professionals, nurses and first responders get 15% off: apply for the Heroes Discount.

When your order qualifies, the gift is added to the cart at its regular price and the discount is applied at checkout, so the price you see in the cart disappears before you pay. Free-gift promotions do not combine with every discount code, they rotate over time, and eligibility is based on your order date.

Our team can change your shipping address before shipment or resend a missing order confirmation. Use the form below and include your full name and the email you used at checkout so we can take care of it quickly.

Vouchers and coupons from airlines are redeemed through our dedicated replacement portal at airlines.travelerchoice.com.

Use the back-in-stock notification on the product page to get an email the moment it returns, or message us below about a specific item and we will check the timeline for you.

All orders are scanned for potential fraud. If an order is flagged, our fraud team investigates and contacts you at the email from checkout. Please respond with the requested documentation; with no response within 7 days the order is automatically cancelled and refunded. All payment forms are subject to verification, and we reserve the right to refuse a transaction where fraud or unauthorized activity is suspected.

In most cases an order is canceled because it was flagged as a fraud risk and we did not receive a response to our verification request within the set time. If you would like to know more about a specific cancellation, send us a message below.

Orders are processed in the sequence received, typically within 2 to 3 business days, Monday through Friday. Weekend and holiday orders are processed the next business day. You get an email confirmation when your package ships; carriers can take 1 to 3 days to update tracking after that.

Standard ground shipping is free for all orders within the contiguous United States. Hawaii and Alaska orders incur a shipping fee because luggage counts as an oversized package. We cannot deliver to Puerto Rico, APO/FPO addresses, PO Boxes or other US territories. See the estimated ground delivery map; deliveries run Monday to Friday during business hours.

We currently do not offer international shipping.

You can select expedited shipping at checkout, or message us below for a quote after ordering. Expedited UPS/FedEx services run weekdays only and exclude holidays. We are not liable for weather delays and cannot refund shipping costs for missed delivery dates; contact the carrier directly about delay refunds.

Check inside the largest suitcase first: luggage sets and free gifts ship nested inside each other to protect them. If something is genuinely missing after opening every piece, send us a photo of the shipping box label and the contents through the form below and we will make it right.

We validate every shipping address at checkout. If yours cannot be validated we contact you by email; if we cannot reach you the order is cancelled and refunded. If a PO Box was provided we will ask for an alternative address, since UPS cannot deliver to PO Boxes.

If a package comes back to us, we cancel the order and refund the original purchase price minus shipping and handling. Please verify your order confirmation for address errors before your order ships; we are not responsible for wrong or incomplete addresses provided at checkout.

Reach out below and we will help you file a claim and arrange a replacement or refund.

You have 30 days from the date of delivery to decide if your luggage is the right fit. Keep it in brand new, unused condition with all original packaging, parts and paperwork. We provide a prepaid shipping label (the label fee is deducted from your refund) and charge no handling or restocking fees. Refunds process within 14 business days of receiving your return; your bank may take additional time to post the credit. Start at returns.travelerchoice.com.

Yes, include the gift in its original condition or its retail value is deducted from the refund. Gift returns require proof of purchase from our online store, and approved gift returns are issued as store credit in the form of a digital gift card.

Returns and exchanges go through the original place of purchase, since each partner has its own return policy. We can still help with product questions and warranty support directly.

We do not offer direct exchanges. Return your unused item within 30 days of delivery and place a new order for the size or color you want.

Manufacturing defects in materials and workmanship. Approved replacements are free; you cover the delivery fee. View warranty details.

The warranty team replies by email, so first check your spam or junk folder. If you have been waiting a while, message us below with the name and email you used on the claim and we will follow up on it for you.

Claims can still be reviewed without a receipt. Photos of the inner tag (the label inside the bag with the PO and item number) identify your luggage for us. Include where and roughly when it was purchased and we will take it from there.

We do not offer a repair service. The two paths are a warranty claim (a replacement part or unit if approved) or ordering a replacement part and fixing it at home with our step-by-step repair videos. Most wheel, handle and zipper-pull fixes need only simple tools.

Registration is optional, and an unregistered bag can still get warranty service. To register, message us below with your name, email and a photo of the inner tag (PO and item number) and we will take care of it for you.

Message us below with three photos: the front of the luggage, the inner tag showing the PO and item number, and the broken part. Our parts team checks inventory and emails you an invoice to complete the order. An exact color match is not always possible, we cannot ship parts to PO Boxes, and if your collection is discontinued we will route you to a warranty review instead. Learn more about parts and repairs.

Ask us below to add you to the notification list and we will email you when it restocks. Restock timing varies by part. If a part is permanently unavailable (for example a discontinued collection), we escalate it to a warranty review for a replacement.

That is normal: TSA-approved locks do not include a customer key (TSA agents carry universal keys for inspections). You secure the bag with a combination you set yourself. The lock guide has step-by-step videos for setting your code.

Do not press the reset button; that can make recovery harder. Our lock guide walks through setting a combination, recovering a forgotten one and TSA007 FAQs. View the lock guide.

Our guide includes videos showing how the iTravel USB system works, how to connect your power bank and what to do if the port needs replacing. View the USB guide.

Our cleaning guide covers scuffs on polycarbonate, spills in the lining, and which cleaners to avoid. View the cleaning guide.

Most US carriers allow carry-ons around 22 x 14 x 9 inches including wheels, but limits vary by airline, and international carriers are often stricter. Checked bags are usually capped at 62 linear inches. TSA's 3-1-1 rule applies to liquids in carry-ons. Double-check your specific airline's published limits before you pack, and message us below if you are unsure about a specific model's dimensions.