At our fulfillment center, we believe in treating every order with the utmost care and attention it deserves. As such, we process all orders in the sequence they were received. Typically, orders are processed within 2-3 business days from Monday to Friday. Orders submitted on weekends or holidays will be processed on the following business day.
Once your order is shipped, you will receive an email confirmation to let you know that your package is on the way. Please keep in mind that tracking information may take 1-3 days to be updated by the carrier. In the unlikely event that you do not receive an email with tracking information, please don't hesitate to contact us using the form below, and we will be more than happy to assist you.
We are delighted to offer free standard ground shipping for all orders within the United States. However, please note that Hawaii and Alaska incur a shipping fee as luggage is considered an oversized package.
Regrettably, we are unable to deliver to Puerto Rico, APO/FPO, PO Box Address, and other US Territories.
The number of business days between shipment and delivery will vary based on the destination location. You can refer to the map here for an estimated ground delivery time. Please be aware that ground deliveries take place during normal business hours and days, Monday through Friday, excluding holidays.
Please note that unexpected delays may occur due to holidays or inclement weather. If you have any questions regarding the status of your package, kindly reach out to us using the contact information below.
We currently do not offer international shipping.
At checkout, you'll have the option to move your order to our expedited processing queue. This typically shaves 1-2 days off the processing time. However, please be aware that expedited processing only affects the processing time of your package and not the shipping time.
At checkout, you have the option to select expedited shipping for faster delivery. If you didn't choose expedited shipping during checkout, please contact us below for a quote. Please note that all UPS/Fedex expedited services only operate on weekdays (Monday through Friday) and exclude holidays.
We regret to inform you that we are not liable for any shipping delays caused by weather, and we cannot issue refunds for shipping costs if your package delivery date is missed. If you have any questions regarding refunds for shipping delays, please contact UPS/Fedex directly for assistance. Please keep in mind that we are not associated with UPS/Fedex and have no control over the speed of package delivery after it leaves our fulfillment center.
At checkout, we use our system to validate the shipping address provided to ensure its validity. However, if for any reason our system is unable to validate the address, we will promptly contact you via email. In the event that we are unable to reach you or do not receive a response, the order will be cancelled and refunded.
Please note that if a PO Box address is provided, we will reach out to you for an alternative address as UPS cannot deliver to PO Boxes.
In the event the package gets returned to us, we will cancel the order and provide a full refund of the original purchase price minus the shipping and handling charges.
We strongly suggest you to verify your order confirmation for any errors before your order is processed and shipped. Traveler's Choice will not be held responsible if a wrong or incomplete shipping address was provided at checkout.
We understand how frustrating it can be to experience a lost or stolen package during transit. Please know that we take these situations very seriously and will work with you to resolve the issue as quickly as possible. We encourage you to reach out to our customer service team below so we can assist you with filing a claim and coordinating a replacement or refund.